Clerk
JLL - Philadelphia, PA
Position Summary:
Facilities Clerk
Primary Objectives/Job summary:
The Facilities Clerk is a highly visible professional Customer Service Representative who supports the work place office environment at a Thomson Reuters location. The ideal candidate must be service oriented and have a background in customer service, preferably in a corporate environment. He/she must be able to multi-task and display composure in dealing with all levels of professionals and staff.
The Work Place Coordinator will work to anticipate the needs of our customers and ensure our physical space is maintained and in good repair and take pride in keeping the workspace organized and set for daily use.
Major Areas of Accountability:
- Monitor service and resource request system queues and take appropriate action(s)
- Manage supply and copy rooms on assigned floors ensuring that inventories are stocked, equipment is functional and rooms are orderly.
- Provide mail room and package distribution services in assigned office areas
- Assist and train staff in making reservations (offices, cubicles, team rooms, and conference rooms), space selection, catering needs and audio visual needs
- Conduct mail pick-up for postal service
- Provides set-up for meetings and conference room reservations
- Maintain a sense of urgency and respond to and follow up on all requests in a timely and efficient manner
- Work closely with other Facility Operations staff on coverage during scheduled and unscheduled breaks
- Interface with IT to provide transparent customer support
- Notify Facilities Maintenance team of items which are in need of repair or attention
- Direct end of day maintenance staff on specific tasks to be performed
- Perform other tasks and special projects as required or as assigned by supervisor
- Assist with staff moves and maintenance of accurate seating plans
- Interact effectively with all levels of the organization.
- Responsible for providing resolution of routine customer service requests and inquiries.
Education/requirements:
- Minimum of High School diploma. Associates or Bachelor’s degree preferred.
- Clean driving
- Must be able to be on their feet through out the day
- Proven discretionary judgment with ability to resolve both routine and non routine issues
- Proven communication skills and exceptional service attitude
- Ability to meet deadlines.
- Proven ability to work in a team based environment with other facilities professionals.
- Demonstrated ability to handle multi-tasking environment.
- Proficiency level with Microsoft Office Suite of products (i.e. Word, Excel, PowerPoint etc)
- Use of Shipping and online service request systems
- 1-2 years of mail room or office management
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Posted: 30+ days ago
