Senior General Manager
JLL - Richmond, VA
Position Summary:
SUMMARY
The Senior General Manager (SGM) functions as the professional-in-charge of the specific asset(s) under management. As the lead professional, the SGM is responsible for all aspects of client and tenant satisfaction. Of specific importance is achieving stated financial results (NOI and cashflow) and operating objectives (leasing, capital improvements, system enhancements, tenant satisfaction, operating expense control, etc.).
The SGM is responsible for working directly with the client and Group Manager to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans and operating and capital budgets. Once developed, the SGM must oversee the implementation of approved initiatives and programs by managing and coordinating the efforts of the property team (e.g. leasing specialists, vendors, contractors, and building employees).
ESSENTIAL FUNCTIONS
- Inspects facilities and equipment to determine extent of service and equipment required. Recommends, justifies, develops and coordinates projects that enhance the value of the office buildings.
- Works with Chief Engineer to assign employees to duties such as maintenance, repair, or renovation and obtains bids for additional work from outside contractors, pursuant to client and Jones Lang LaSalle guidelines.
- Manages major construction projects such as lobby renovations, garage membrane resurfacing, elevator upgrades, façade repairs, etc.
- Reviews construction specifications or plans, obtaining advice from the Chief Engineer, Operating Engineers and/or engineering consultants.
- Competitively bids and prepares all service contracts to assure high quality and cost effective services.
- Approves purchases of supplies and equipment for use at managed office buildings.
- Inspects all properties on a regular basis to ensure building operations are performing according to Jones Lang LaSalle standards and procedures.
- Directs the development, revision and implementation of property manuals and on-line systems.
- Ensure that emergency evacuation procedures are in place and life safety systems are operating effectively and that 4-Sight is kept updated on a regular basis.
- Assists Chief Engineer in meeting the assigned criteria within the Engineering Audit. Assures compliance with Compliance Excellence Program with the assistance of the Property Administrator, Assistant General Manager and Engineer. Assures compliance with Jones Lang LaSalle policies, procedures and standard practices.
- Verifies the correct preparation of office equipment leases and maintenance agreements by Assistant General Manager and/or Property Administrator.
- Assist in preparation of and/or review the annual jurisdictional forms and filings as required. (i.e. Income & Expense, Real Estate Tax payments, Property Tax fillings, Baseball tax, etc.
- Prepares the final budget documentation (i.e., explanatory notes.) Plans and administers budget for the office building(s).
- Supports Leasing Specialist in the preparation of lease and/or rental agreements and is responsible for lease administration process.
- Upon execution of the Lease, GM assists the Project Manager (if applicable) in the tenant construction coordination process, prepares the set-up of accounting information to collect specified rents and develops lease abstracts.
- Works with Client Accounting Services (CAS) in Westmont to manage the accounting process and directs on-site bookkeeping functions and collection process. Oversees the development and revision of written accounting procedures for the office buildings aimed toward an appropriate level of control for cash receipts and deposits.
- Prepares and/or reviews adjustments to tenant billing process. Has a strong knowledge and understanding of CPI increases, escalations, recoveries, special, etc.
- Oversees the arrangements for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement.
- Prepares and/or reviews financial statements and reports on status of office buildings such as occupancy rates and dates of expiration of leases.
- Develops, gains consensus for, and implements the Management Plan for assigned assets.
- Establishes written goals and objectives for employees directly reporting to the role of Senior General Manager.
- Conducts periodic formal and informal performance evaluations.
- Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement.
- Submits hiring recommendations to Group Manager for approval.
- Directly supervises employees reporting to the assigned buildings.
EDUCATION AND EXPERIENCE
- Associates or Bachelor’s degree.
- An advanced degree beyond a Bachelors, preferred.
- Minimum 3 years of Commercial Real Estate or Property Management experience
- Minimum 3 years of experience in budget preparation/financial reporting
- Familiarity with building systems, lease negotiation, documentation and administration.
- 2 – 3 years of experience managing a staff, specifically a staff of two (2) or more.
CERTIFICATIONS AND ABILITIES
- Must obtain a real estate license within the jurisdiction (i.e. salesperson license or property management license) within 6 months of starting employment.
KNOWLEDGE, SKILLS, AND ABILITIES
- Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.), general business periodicals, professional journals, technical procedures, or government regulations.
- Proven track record of producing well-written reports, business correspondence and procedure manuals.
- Previous experience analyzing, interpreting and explaining financial statements and calculating dollar and percentage variances. Possesses proven financial and accounting acumen.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to solve practical problems and deal with variety of concrete variables in situations where only limited standardization exists.
- Strategic thinker with strong implementation orientation.
- Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as standard for Jones Lang LaSalle or requested by the Client.
Start a lasting career with JLL today!
Total Rewards reflects JLL’s investment in employees’ needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 55440BR
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Posted: 30+ days ago
