Customer Account Advisor

Aaron's, Inc. - The Hub, Bronx, NY

Basic Function      
Assisting the Customer Accounts Department in lease agreement renewal

• The Acquisition and Maintenance of Customers
• Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Assist CAM in setting and achieving daily revenue and renewal goals.
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Document all customer appointments and update customer information in the store computer system
• Assist with merchandise returns and customer deliveries as directed by GM
• Perform responsibilities of the Customer Accounts Manager when directed
• Other tasks as assigned by management
• Safely operates company vehicle
• Load, secure and protect product in company vehicle
• Maintain updated customer information
• Assist the Sales Team as needed
• Other tasks as assigned by management

Qualifications

• 2 years of retail/customer service experience
• Schedule flexibility between 8A – 9P, including Saturdays
• Strong problem solving and decision making skills
• Proven sales experience and ability to engage customers and use appropriate negotiation techniques
• Excellent professional communication skills with both internal and external contacts
• Detail oriented with strong organizational skills
• Skilled in balancing multiple priorities in a fast paced environment

Requirements

• At least 21 years old with a valid driver’s license
• Willing to complete pre-employment drug screening and background check
• Satisfactory MVR (driving record)
• Must meet DOT requirements to obtain certification in required states
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Excellent interpersonal and communication skills
• Proficient computer skills
• Excellent telephone etiquette
• Maintain a professional appearanceAaron's is an equal opportunity employer

 

 

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Posted: 30+ days ago

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