Director, E-Business Site Operations & Order Management

The Sherwin-Williams Company - Cleveland, Ohio

Summary of Position

 This position directs all aspects of global digital and ecommerce operations and order management/fulfillment initiatives including development, integrations, and optimizations needed to drive profitable sales growth and operational efficiencies in support of Sherwin-Williams’ Omni channel goals.

 

Establishes business processes and core capabilities aligned with customer focused strategies that fuel a strategic roadmap of connected or interdependent projects across SW Divisions and global geographies. Leads cross functional teams to deliver seamless customer experiences across a diverse digital and ecommerce landscape that may include but are not limited to opportunities for branded websites, B2C and B2B customer portals or microsites, channel partner sites, digital and mobile applications, product distribution, order management and fulfillment, and/or instore and ecommerce operations.

 

In addition, this position will lead SW company-wide adoption of enterprise technologies/services and will drive analytics/reporting, order management and site operational standards needed to grow sales and market share through leveraging investments and capabilities, increasing efficiencies and consistencies, protecting the integrity of tools/platforms, and minimizing risks and redundancies.

Position Requirements

1.     Formal Education:

1. Required:

·    Bachelors degree in Business, IT, Marketing, Digital/Ecommerce, or related field 

2.     Knowledge & Experience:

a.      Required:

·    10  years digital/web experience, IT digital/web/application development, and/or ecommerce experience including large scale, complex initiatives

·    Minimum of 4 years supervisory experience

·    Minimum of 5 years working with cross-functional teams – internal stakeholders, IT, external agencies, vendors or partners.

·    Demonstrated business development, project leadership, and team management skills

·    Solid understanding of Omni-channel best practices

·    Broad base of business and technology experience including strategy, design, implementation, operations for IT and/or digital development organizations.

 

b.      Preferred:

·    Experience with projects having global scope

·    Familiarity with digital and ecommerce initiatives involving platforms such as Stibo PIM, Websphere Commerce, Sterling Order Management, and content management systems

 

3.     Technical/Skill Requirements:

a.      Required:

·    Possess excellent decision-making skills for problem identification and solution recommendation

·    Excellent communication skills with the ability to present information in verbal, written or visual form to a variety of audiences, from internal team members to
company executives

·    Ability to lead under pressure and work collaboratively in a fast paced environment while keeping projects on schedule and within budget.

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Posted: 30+ days ago

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