Customer Service Supervisor
PPG Industries Inc. - Oak Creek, Oak Creek
PG: We protect and beautify the world.
At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
At PPG, we work every day to develop and deliver the paints, coatings and materials that our customers have trusted for more than 130 years. Through dedication and creativity, we solve our customers’ biggest challenges, collaborating closely to find the right path forward. With headquarters in Pittsburgh, we operate and innovate in more than 70 countries. We serve customers in construction, consumer products, industrial and transportation markets and aftermarkets. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
Why join us:
With PPG, you will find meaning in your work every day, and engage in opportunities that will shape you, personally and professionally.
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Your personal strengths will empower you to succeed and make an impact from day one.
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You will be inspired to learn and grow, and to get the support you need to identify and achieve your boldest career aspirations.
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Your passion to excel will be fueled by your connection to world-class partners, industry experts, the best and brightest colleagues, and future forward technologies.
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Your contributions will not only meet the challenges of our global customers, but help theme propel their industries forward.
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You will be welcomed into a culture where everyone’s ideas and contributions are valued and encouraged.
Just like you, we are driven to make a difference in our world.
PPG Industrial Coatings produces coatings for appliances, agricultural and construction equipment, consumer electronics, automotive parts, residential and commercial construction, wood flooring and many other finished products.
PPG Industrial Coatings is committed to ongoing research and development of innovative technologies. From pre-treatment and electrocoat, to liquid, powder and even ultra-violet (UV) and electro-beam (EB) coatings, PPG can meet virtually any coatings challenge.
Located in Oak Creek, Wisconsin and reporting to the Sr. Manager, Customer Service the Customer Service Supervisor will manage 8-11 Customer Service Representatives for liquid paint, powder, pretreatment and/or e-coat technologies. Daily guidance, leadership, training, support and individual development of the CSR’s is required to carry out their responsibilities. S/he will become successful by learning our technologies, reviewing order priorities and working collaboratively with Technical, Quality, Production and Shipping to ensure on-time delivery performance. In order to do this successfully s/he will have to build strong relationships with external customers and internal stakeholders including plant managers and the Commercial Team to ensure alignment in meeting customer needs. This is a day position but you will be the first point of contact and required to handle any emergencies that happen during off shifts.
Additional Responsibilities
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Work with Customer Service Manager to develop and implement team goals.
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Meeting company goals and metrics including On Time in Full reporting for shipping material on time to customers
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Develop a proactive stance in dealing with all customer service related problems and implement appropriate action plans to ensure customer satisfaction.
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Continually work to improve the efficiency and effectiveness of the department using Quality processes.
Required Qualifications
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Bachelor’s Degree
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At least 5 years (overall) of Customer Service experience in manufacturing
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At least 3 years customer service supervision experience
Skills
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Strong oral and written communication skills with the ability to work collaboratively with internal stakeholders
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Proven ability to build, develop, motivate and successfully lead a team of direct reports
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Excellent customer service and problem solving skills
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Strong organization skills with ability to handle multiple priorities in a fast paced environment
PPG prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a hair drug/toxins test and a background check.
PPG Industries, Inc. offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG’s affirmative action plan by emailing ppgaap@ppg.com.
To read more about Equal Employment Opportunity please see attached links:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
https://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
PPG Industries, Inc. offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status. PPG is an Equal Opportunity Employer. You may request a copy of PPG’s affirmative action plan by emailing ppgaap@ppg.com.
To read more about Equal Employment Opportunity please see attached links:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
https://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf
https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf
#MP
Posted: 30+ days ago
About PPG Industries Inc.
PPG's vision is to continue to be the world's leading coatings and specialty products company. Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction ma... more
